Contact Center as a Service Market

1. Introduction
   1. Objectives of the Study
   2. Market Definition
   3. Research Scope
   4. Currency
   5. Key Target Audience
2. Research Methodology and Assumptions
3. Executive Summary
4. Premium Insights
   1. Porter’s Five Forces Analysis
   2. Value Chain Analysis
   3. Top Investment Pockets
      1. Market Attractiveness Analysis By Automatic Call Distribution (ACD)
      2. Market Attractiveness Analysis By Customer Relationship Management (CRM)
      3. Market Attractiveness Analysis By Web Chat
      4. Market Attractiveness Analysis By Region
   4. Industry Trends
5. Market Dynamics
   1. Market Evaluation
   2. Drivers
      1. XXXXXXXXXXXXXXXXXXXXXXX
      2. XXXXXXXXXXXXXXXXXXXXXXXXXXXXX
      3. XXXXXXXXXXXXXXXXXXXXX
   3. Restraints
      1. XXXXXXXXXXXXXXXXXXXXXXXXXXXX
   4. Opportunities
      1. XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
6. Global Market Analysis and Forecast, By Automatic Call Distribution (ACD)
   1. Segment Overview
   2. Outbound ACD
   3. Inbound ACD
   4. Blended ACD
7. Global Market Analysis and Forecast, By Customer Relationship Management (CRM)
   1. Segment Overview
   2. Customer Interaction Management (CIM)
   3. Customer Data Integration (CDI)
   4. Customer Analytics
8. Global Market Analysis and Forecast, By Web Chat
   1. Segment Overview
   2. Live Chat
   3. Bots
9. Global Contact Center as a Service Market Analysis and Forecast, By Regional Analysis
   1. Segment Overview
   2. North America
      1. US
      2. Canada
      3. Mexico
   3. Europe
      1. UK
      2. Germany
      3. Italy
      4. Russia
      5. France
      6. Rest of Europe
   4. Asia-Pacific
      1. India
      2. Japan
      3. China
      4. South Korea
      5. Australia
      6. Rest of Asia-Pacific (APAC)
   5. Latin America
      1. Brazil
   6. Middle East & Africa
      1. Saudi Arabia
      2. U.A.E.
      3. South Africa
      4. Rest of Middle East and Africa (MEA)
10. Global Contact Center as a Service Market-Competitive Landscape
    1. Overview
    2. Market Share of Key Players in Global Contact Center as a Service Market
       1. Global Company Market Share
       2. North America Company Market Share
       3. Europe Company Market Share
       4. APAC Company Market Share
    3. Competitive Situations and Trends
       1. Product Launches and Developments
       2. Partnerships, Collaborations, and Agreements
       3. Mergers & Acquisitions
       4. Expansions
11. Company Profiles
    1. Genesys
       1. Business Overview
       2. Company Snapshot
       3. Company Market Share Analysis
       4. Company Product Portfolio
       5. Recent Developments
       6. SWOT Analysis
    2. Avaya
       1. Business Overview
       2. Company Snapshot
       3. Company Market Share Analysis
       4. Company Product Portfolio
       5. Recent Developments
       6. SWOT Analysis
    3. Five9
       1. Business Overview
       2. Company Snapshot
       3. Company Market Share Analysis
       4. Company Product Portfolio
       5. Recent Developments
       6. SWOT Analysis
    4. NICE Systems
       1. Business Overview
       2. Company Snapshot
       3. Company Market Share Analysis
       4. Company Product Portfolio
       5. Recent Developments
       6. SWOT Analysis
    5. ZTE Corporation
       1. Business Overview
       2. Company Snapshot
       3. Company Market Share Analysis
       4. Company Product Portfolio
       5. Recent Developments
       6. SWOT Analysis